Leadership and standards of excellence – create and achieve customer service standardsThe former head of the Ritz-Carlton Hotel chain once said, “Unless you have 100% customer satisfaction…you must improve.” He set out to find a road map to reach just that goal. The inspiring story will motivate you to raise the bar and find your road map to 100% success. Read more
How firms can rock revenueOctober 7, 2010 — Investors.com recently quoted Ken Revenaugh on the subject of how firms can rock revenue. The article notes that one main reason that firms fail is that “Their sales and marketing units aren’t aligned. They often have different goals.” Read more
Each week, the Fast Track Tools training company and the Cubicle Ninjas design firm work together to publish a template that makes it easier for you to communicate your ideas. This week we developed a world map. Read more
Use a demo to sell moreTwenty years ago, it was common for a sales person to use a demo or a model of their product in the sales process. If you sold truck tires, the sales person may have traveled with examples of the multi-ply rubber to show off the strength of the multi-ply rubber. If you sold camping tents, you may have a miniature version of each tent. Read more
Be ready for the next big jobWhen the dream job opens up, you better have your ducks in a row and be prepared. Following simple rules, such as always having your resume updated, is a start. But it will take more than just a good resume to get the perfect new job in this tight job market. Read more
Each week, the Fast Track Tools training company and the Cubicle Ninjas design firm work together to publish a template that makes it easier for you to communicate your ideas. This week we developed multiple views to present survey findings. Read more
Getting a job is selling; learn from the bestYou may not have a career in selling, but the job hunt is all about selling. The hunt for your next role is like a full-time sales job. You are working a wide number of prospects, qualifying each one, presenting yourself as the solution and working towards closing the sale and getting the job. Read more
Happy employees are wearing flip-flopsAs a leader, you want highly engaged and motivated employees. Not only is this clearly an attribute of successful companies with high profits; it just makes the job easier. Work weeks feel shorter and problems somehow get taken care of without being escalated. Read more
Each week, the Fast Track Tools training company and the Cubicle Ninjas design firm work together to publish a template that makes it easier for you to communicate your ideas. This week, we developed a chart to illustrate a change over time. Read more
How exerting influence without authority can win you the jobThe time has long passed when the power of influence was exclusive to those who held higher positions. Influence without authority is now possible. When do you have the least amount of authority? Yes, when you are unemployed. Read more