Listening to the customer and taking action: Dell

What does success look like? Why do you put your customer front and center? Those were the questions Andy Lark of Dell opened with when presenting in front of more than 500 customer experience advocates at this year’s Net Promoter conference. Read more

Hardwiring sales training for business results

It’s not uncommon for a learning a development team to brand themselves as an internal university, but Oakwood Temporary Housing can be proud to be delivering on that message. The internal Oakwood University has been recognized as one of Training Magazine’s Top 125 for the 5th consecutive year! Read more

Persistence can pay off in sales if you do it well

If you are in sales, at some point someone has told you that “persistence will pay off.” There is a difference between stalking your client and persistence. The stalkers are the ones that make customers say, “He just won’t leave me alone.” Persistence is admired when a prospect describes the seller as always there to help in the decision process. Read more